My Career
During my professional career the term “Jack of all Trades” is seen as a curse word. That’s unfortunate because that describes me so well. Below you will see a summary of jobs I have held in my life. Not one job was restricted to just one role. Yes, they all have a theme of working with computers unless you count my ownership of 8-Bit Pizza which had very little to do with computers. You can learn more about that on the 8-Bit Pizza section. I am always learning. In the world of computers, you can never rest on your current knowledge. There is always something new to learn. For example, this web page is something new I attempted. To the right is just a handful of the skills I have learned and used in my career.
Windows Servers (Windows Server 200-2022)
Linux Servers (RedHat, Debian, Ubuntu, and Centos)
Windows Server Applications: Microsoft Active Directory, Azure AD, Microsoft Exchange, SharePoint Server, and BizTalk
Web Servers: Apache, IBM WebSphere, and IIS Web Servers
Virtual Servers: VMWare & Xen and VirtualBox
Database Servers: Microsoft SQL, Oracle, Azure, and MySQL
Cloud Services: Office 36 and Google
Business Applications: Word, Excel, Outlook, PowerPoint, OneNote, and Access
Development: VBScript, PowerShell, VB.NET, C#, ASP.NET, Python, Swift, SwiftUI, Java, JavaScript, and SQL & T-SQL query language
Content Manipulation: Extract, modify, convert various forms of documents (PDF, DOC, XLS, XML, JSON, and CSV)
Customer Service: Helpdesk systems including Sales Force, ZenDesk, and various customer solutions.
- AI Development working with multiple LLMs to utilize and develop for different situations.
I have spent over 1/2 of my life at this company. Zotec is a Healthcare Revenue Cycle Management that specializes in providing medical billing and practice management services. I held several positions from a data analyst, developer, and now an EDI Manager.
EDI Manager:
As an EDI Manager I have led a dedicated team of professionals to oversee claims submission, payment retrieval, and claims processing with an emphasis on automation and process improvement. Oversee implementation and operations of EDI systems used in healthcare settings.
Team Lead, Senior EDI Analyst, and Software Engineer:
Managed a team of 5 direct reports and engaged in extensive project-based development work, including database creation, report generation, and table development. Performed software development activities in multiple languages, including VBScript, PowerShell, VB.NET, C#, C++, and SQL. Transitioned business model to Agile and migrated +2K visual basic scripting (VBScript) to C# and Python.
There is something about giving back to the community that really makes this job so special. The Center serves as a community-based organization dedicated to supporting and promoting the well-being of the LGBTQ+ community in Southern Nevada. The Center offers a wide range of services and programs designed to enhance the quality of life for LGBTQ+ individuals and their allies.
IT Contract Manager:
As “the IT Guy” I delivered desktop support and maintained a 10-computer public cyber center to enable users to utilize computers for job searches and entertainment purposes. Provided remote support for a 25-user Windows, MacOS desktop, and laptop environment. Assisted the center in generating confidential reports on visitation, surveys, and information gathering while prioritizing user data privacy.
One of my biggest accomplishments was the CyberCenter. I developed CyberCenter sign-in web page for usage tracking of public computers (using ASP.NET and SQL) and created reports based on user sign-in data. Users would come into The Center and have access to 8 different computers to assist them with job seeking and keep in touch with family and friends.
At Double-Take I was a Level 2 software support engineer. Double-Take Software is a company known for its data replication and recovery solutions, primarily focusing on providing real-time data protection and easy accessibility for businesses to ensure minimal downtime in the event of system failures or disasters. The company’s products are designed to enhance disaster recovery, migration, and high-availability strategies across various computing environments, including Windows and Linux platforms.
Level II Software Support Engineer:
Provided comprehensive telephonic support to customers both domestically and internationally. My primary responsibility was to ensure the optimal functioning of Double-Take within customer environments, thereby maintaining high availability. I was pivotal in rapid response and resolution efforts during critical downtimes, working diligently with my team to restore customer systems with minimal disruption.
As a Senior Network Administrator, I was honored to work for one of the coolest video game companies in my lifetime. Blizzard Entertainment is a premier developer and publisher of entertainment software, known for creating some of the most critically acclaimed video games in the industry.
Senior Network Administrator:
Managed enterprise network including internal servers, Cisco routers, switches, LAN/WAN connectivity, network security and capacity and performance management for 1000 users. I designed and implemented Active Directory migration [Windows NT 4.0 to Windows 2000/2003].I also developed Windows Scripts to automate fixed asset and resource management.